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Frequently Asked Questions

Do you offer private or semi-private lessons?
Yes, single child private lessons are 20 minutes of instruction and 10 minutes of structured play. Semi-private lessons require the enrollment of 2 children; it is best to coordinate a sibling or friend with similar skills.

Do you have Open Swim times?
Yes, Friday night is Family Swim or Gym Night. Here are the details:

• Swim Night open to enrolled Swim families
• Gym Night open to enrolled Gym families
• Join us from 6:15-8pm
• $4 per person, maximum $15 per family
• Only 2 guests per family permitted
• Children 3 and under are free

Do you offer make-up lessons?
To qualify for a make-up voucher, the scheduled lesson must be cancelled on or before the scheduled lesson date and time. If you do not call, you will forfeit the right to make-up the lesson. The voucher may be redeemed anytime during the year by calling on the morning you wish to use the voucher, between 8:30 – 10:00am. If there is an opening, you will be accommodated for a make-up class that day. There will be no advanced make-up reservations taken. You must present the voucher at the beginning of class, and we are not responsible for lost vouchers. Vouchers are nontransferable, have no cash value, and may not be applied toward a payment. Vouchers may be used for open swimming during the posted times; we require one voucher per person.

What class station should I enroll my child in?

New Swimmers (never attended Love to Swim School™) - Call and we can help assess your child's abilities over the phone or stop by Monday - Thursday from 3 to 7 p.m. for a free station assessment.

Past Swimmers (attended Love to Swim School™ in the past) - Enroll in the last station that your student was working on.

Current Swimmers (currently enrolled at Love to Swim™ School) - Enroll in the station they are currently working on or ask their instructor for a recommendation.

Can I request an instructor?
We do our best to accommodate teacher requests, however, these requests cannot be guaranteed.

What is the cancellation policy?
Perpetual Classes:
The student will remain enrolled until we receive a 30-Day written notice of withdrawal. All perpetual class students must provide cancellation notice for billing arrangements to be removed from monthly processing.

Session-Based Classes (San Antonio only):
If you feel the need to cancel your session-based swim lessons, Love to Swim and Tumble School™ will refund your payment, minus a $50 cancellation fee, in addition to a per-class charge for the classes that have been held.

What is your class schedule?
Because we change classes constantly to accommodate our students, our "schedule" changes continually. Call us or come in for availabilities. Give us the days and times that work for you. Our staff will work with you to find a day and time that will meet your needs. Our goal is to make sure everyone who wants to learn to swim can.

What if my child won't get in the water?
We ask that you confidently walk your child to the instructor on the pool-deck and allow our highly trained and experienced coaches to create a relationship with your child.

What if my child cries?
Please be assured that a crying child in lessons is not uncommon around the swimming school. The crying is a natural expression of his or her emotional discomfort due to a new class experience in the water and / or separation from you. We will actively combat your child’s discomfort because his emotional comfort is necessary for him to acquire new skills. Our staff will establish trust with your child and find creative ways to ease him or her into this new experience.

What is your diaper policy?
*All children under 4, regardless of level of potty training, must wear two reusable, cloth, snug fitting swim diapers.