Frequently Asked Questions
Do you offer make-up lessons?
Each student is eligible for one make up lesson per quarter and it must be used during the same quarter. Make up eligibility expires at the end of each quarter. A make up can be scheduled anytime during the week you wish to use it, but availability is NOT guaranteed. Once you withdraw, make up eligibility ends. You may not make up a make up lesson. Make ups are non-transferable and have no cash value. Please do your best to attend your lesson. If you plan on missing a class, cancellation is not required, but it is appreciated.
Do you offer private or semi-private lessons?
Yes, single child private lessons are 20 minutes of instruction and 10 minutes of structured play. Semi-private lessons require the enrollment of 2 children; it is best to coordinate a sibling or friend with similar skills.
Do you have Open Swim times?
Yes we do - visit the Calendar page for details!
Do you have any type of referral program?
Yes we do! When you enroll your child for lessons, pick up a Swim & Tumble Bucks certificate, and give it to a friend with your name on it. They simply present the certificate when they enroll for lessons, and you both receive a $25 credit in your accounts. There is no limit to how many people you can refer or how many "bucks" you can receive.
Do you offer any type of guarantee?
We guarantee every lesson every day. If for any reason you are unhappy with your lesson, please speak to a manager immediately while you're there, and we will replace the lesson for you absolutely free.
What class station should I enroll my child in?
New Swimmers (never attended Love to Swim School™) - Call and we can help assess your child's abilities over the phone or stop by Monday - Thursday from 3 to 7 p.m. for a free station assessment.
Past Swimmers (attended Love to Swim School™ in the past) - Enroll in the last station that your student was working on.
Current Swimmers (currently enrolled at Love to Swim™ School) - Enroll in the station they are currently working on or ask their instructor for a recommendation.
Can I request an instructor?
We do our best to accommodate teacher requests, however, these requests cannot be guaranteed.
What is the cancellation policy?
Perpetual Classes:
The student will remain enrolled until we receive a 30-Day written notice of withdrawal. All perpetual class students must provide cancellation notice for billing arrangements to be removed from monthly processing.
Session-Based Classes (San Antonio only):
If you feel the need to cancel your session-based swim lessons, Love to Swim and Tumble School™ will refund your payment, minus a $50 cancellation fee, in addition to a per-class charge for the classes that have been held.
What is your class schedule?
Because we change classes constantly to accommodate our students, our "schedule" changes continually. Call us or come in for availabilities. Give us the days and times that work for you. Our staff will work with you to find a day and time that will meet your needs. Our goal is to make sure everyone who wants to learn to swim can.
What if my child won't get in the water?
We ask that you confidently walk your child to the instructor on the pool-deck and allow our highly trained and experienced coaches to create a relationship with your child.
What if my child cries?
Please be assured that a crying child in lessons is not uncommon around the swimming school. The crying is a natural expression of his or her emotional discomfort due to a new class experience in the water and / or separation from you. We will actively combat your child’s discomfort because his emotional comfort is necessary for him to acquire new skills. Our staff will establish trust with your child and find creative ways to ease him or her into this new experience.
What is your diaper policy?
*All children under 4, regardless of level of potty training, must wear two reusable, cloth, snug fitting swim diapers.
"It's going to be a LIFE-LONG thing for him which I think is INVALUABLE!" - Michelle T.
